Wednesday, May 29, 2013

Marketing: The Common Thread of Every Business Tapestry

From Advertising & Business Development through Sales & Customer Service, Marketing plays a huge part of business growth. It is an integrative thread woven in and out of the overall business model. It links together information that can be reviewed, assessed, and evaluated to determine future growth strategies.

Marketing is as much about the individual as it is about the collective whole. It touches every staff person, subcontractor, vendor / supplier, and customer. The public perception of your business is defined by the interactive color tapestry that bleeds bright with each momentous achievement and can fade just as easily with each misstep.

Every threaded needle starts somewhere. For Marketing, it all begins with ownership and executive leadership. An owner is responsible for the size & scope of the tapestry and the breadth of colors that a business projects. Even the smallest business can shine as bright as a corporation when a leader weaves a design people like.

The next interwoven piece is Internal Marketing. Internal Marketing essentially is the process of marketing a business' mission and vision to all of its employees in order to improve morale, core competencies, and, ultimately, customer relations. This involves everyone, from office administration through sales & service personnel. The mantra of effective Internal Marketing is: support the staff that supports the business and business will grow.

Finally, the Marketing thread weaves it's internal formulated pattern through the various arms of your Business Model that touch each customer, business relation, and the general public. These might include:
  • Business Development
  • Advertising
  • Public Relations / Publicity
  • Sales
  • Customer Service
Each of these business components can change the overall business tapestry. When one or more is stained or frayed, changes will be needed. Since Marketing is the common thread of business, you can change the color or direction of the tapestry by taking away what works and what doesn't. The marketing thread is responsible for breathing life, adding color, and changing the direction of how every business grows.